Information on Withdrawal
Verbraucher ist jede natürliche Person, die ein Rechtsgeschäft zu Zwecken abschließt, die überwiegend weder ihrer gewerblichen noch ihrer selbständigen beruflichen Tätigkeit zugerechnet werden können.
Right of withdrawal
You have the right to cancel the contract without explanation within 14 days after receipt of the goods.
To exercise your right of withdrawal, you have to inform us about your decision to cancel the contract with an explicit declaration. This can be done either through the attached withdrawal form, or by letter, email or phone. Send your cancellation within 14 days from the receipt of the goods to:
linckx.® Ute Linck-Borys, Schwanseestrasse 64, 81549 München, Deutschland
fon +49. (0)89. 482454, email order[at]linckx.de
Don´t hesitate to leave a message on our mailbox, or write an email or a letter.
Please don´t forget to give us your name and the order n°. In any case we will confirm your withdrawal via email.
In the unlikely event that you receive faulty or damaged goods, or if you received the wrong item, please contact us. In this case we will take over all shipping costs. You can either return the article or change it.
Return of Goods
In case of cancellation or exchange, you have to return the items to us within 14 days, beginning from the day that you informed us about your withdrawal. Please send the goods to our shipping address:
linckx.®, Ute Linck-Borys, Schwanseestrasse 64, 81549 München, GERMANY
Please add the shipping document, so we can correlate the item with the order n°.
You have to take over the shipment costs for the return if the items delivered correspond to the items ordered and do not show any defects.
In case of an efficient withdrawal, the received goods / payments have to be returned within 14 days. The period starts for you with the delivery of your withdrawal declaration, for us with the receipt of the returned items.
After arrival of the returned items, we will refund the product price and the first shipment costs to you, through the same way of payment that you chose for the order payment. For the refund we will use the same payment method that you used for your payment, except we agree upon something else. In case of a refund via money order, we kindly ask you to give us your bank account information. Under no circumstances will you be charged any fees for this refund.
You will bear the direct costs of returning the goods.
We can deny the refund until we receive the returned goods, or until we have evidence from you, that you have sent the goods back to us, whichever is earlier.
If the goods give evidence of inadequate or excessive use, you have to make up for the deficit. Normal use means testing the goods the way it would be done in a shop, without damaging the product.
Exclusion of Withdrawal
The right of withdrawal does not apply to items that are individually manufactured according to the buyer's choice or that are clearly tailored to the personal needs of the consumer, except the items are damaged or non-functional. In this case, please contact us.
End of Withdrawal Information